Frequently Asked Questions
Everything you need to know about REDMAGIC gaming gear.
What is the standard shipping time for REDMAGIC devices?
Orders are typically processed within 1-2 business days. Standard shipping usually takes 3-7 business days depending on your location, while priority shipping options are available at checkout for faster delivery.
Do REDMAGIC smartphones come with a warranty?
Yes, all REDMAGIC smartphones come with a standard 1-year limited warranty that covers manufacturing defects. Accessories typically include a 6-month warranty period.
What is your return policy?
We offer a 15-day return policy for products purchased directly from our official store. The item must be in its original packaging and in like-new condition to qualify for a full refund.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and localized payment options like Klarna or Affirm depending on your region.
Are REDMAGIC phones compatible with my carrier?
Our devices are globally unlocked; however, network compatibility depends on local carrier bands. We recommend checking the 'Network' section on the product page against your provider’s supported bands before purchasing.
How do I track my order?
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your package in real-time.