Returns & Exchanges

At REDMAGIC, we stand by the quality of our gaming hardware and offer a 15-day return window for products that do not meet your performance expectations. All returned items must be in original packaging with all accessories included to qualify for a full refund.

Return Process

• 1.
  Initiate Your Request

  Contact our support team within 15 days of delivery to request a Return Merchandise Authorization (RMA) number and provide your order details.

• 2.
  Prepare the Package

  Securely pack your REDMAGIC device along with all original cables, chargers, and documentation in the original retail box.

• 3.
  Ship to Service Center

  Affix the provided shipping label to your package and drop it off at the designated courier location for transit to our inspection facility.

• 4.
  Inspection and Refund

  Once our technicians verify the device's condition, your refund will be processed to your original payment method within 7-10 business days.